These six principles summarize phwn's core data privacy commitments. The full legal detail follows in the policy below.
phwn does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your information is shared only as required to operate the Platform and comply with Philippine law.
All personal data stored by phwn is encrypted at rest. All data transmitted between your device and the phwn Platform uses TLS encryption. Your credentials and payment details are never exposed in plain text.
Registered phwn players have the right to access, correct, and request deletion of their personal data. These requests can be submitted via live chat or at [email protected] and are processed within thirty (30) days.
phwn applies data minimization principles. We collect only the personal data we actually need to operate the Platform, process payments, verify identity, and comply with applicable Philippine regulations.
phwn does not retain personal data indefinitely. Retention periods are defined per data category and are based on legal obligations, operational necessity, and regulatory requirements — not convenience.
In the event of a data breach that affects your personal data, phwn will notify affected players and relevant Philippine authorities within the timeframes required by applicable data protection regulations.
Scope: This Privacy Policy applies to all personal data processed by phwn in connection with your use of the phwn website at phwn.app and all associated games, features, and services. It applies to all registered players, visitors, and prospective registrants. This policy is incorporated by reference into phwn's Terms & Conditions.
phwn collects the following categories of Personal Data:
| Category | Examples | Required |
|---|---|---|
| Registration Data | Full name, date of birth, Philippine mobile number, email address, username | Mandatory |
| Identity Verification (KYC) | Government-issued Philippine ID (UMID, PhilSys, Passport, Driver's License), selfie, proof of address | Required before first withdrawal |
| Financial Data | GCash number, Maya number, bank account details, transaction history, deposit and withdrawal records | Mandatory for transactions |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus utilization | Automatically generated |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens | Automatically collected |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact support |
| Responsible Gaming Data | Deposit limits, self-exclusion status, session time preferences | When you set limits |
phwn collects Personal Data through the following means:
phwn processes your Personal Data on the following legal grounds under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations:
phwn uses your Personal Data for the following specific purposes:
Marketing Communications: phwn will only send you marketing messages (promotions, bonus offers, game recommendations) where you have given explicit consent. You may opt out of marketing communications at any time by contacting live chat or replying "STOP" to any phwn SMS. Opting out of marketing does not affect your Account or transactional communications.
6.1 We Do Not Sell Your Data. phwn does not sell, rent, or trade your Personal Data to any third party for their independent commercial use.
6.2 Service Providers (Data Processors). phwn shares Personal Data with trusted third-party service providers acting as Data Processors under written agreements, including:
6.3 Regulatory Disclosure. phwn may disclose your Personal Data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law or legal process, including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC).
6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of phwn's assets, your Personal Data may be transferred to the successor entity. You will be notified via the contact details on file before any such transfer takes effect.
7.1 Types of Cookies Used. phwn uses the following categories of cookies on the Platform:
7.2 Cookie Control. You can manage non-essential cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to use the phwn Platform or your account balance. Disabling strictly necessary cookies will prevent the Platform from functioning correctly.
phwn retains Personal Data for the minimum period necessary for the purpose for which it was collected, subject to applicable legal retention requirements:
Upon expiry of the applicable retention period, phwn will securely delete or anonymize your Personal Data.
9.1 phwn implements technical and organizational security measures appropriate to the sensitivity of the data being processed, including:
9.2 Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. phwn cannot warrant the absolute security of information transmitted to or from the Platform. You accept this inherent risk by using the phwn Platform.
9.3 Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phwn will notify the NPC within seventy-two (72) hours of becoming aware and will notify affected players without undue delay, as required under the Data Privacy Act of 2012 and its implementing rules.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), Philippine players have the following rights in relation to their Personal Data held by phwn:
To exercise any of the above rights, contact phwn via live chat or at [email protected]. phwn will respond within thirty (30) calendar days. phwn may need to verify your identity before processing your request.
The phwn Platform is strictly intended for persons who are at least twenty-one (21) years of age. phwn does not knowingly collect Personal Data from persons under 21 years of age. If phwn becomes aware that Personal Data has been collected from a person under 21, that Account will be immediately closed, the data will be deleted, and any balance will be returned subject to applicable AML requirements.
If you are a parent or guardian and believe that a minor has registered an Account on phwn, please contact phwn immediately via live chat or at [email protected]. phwn takes the protection of minors from online gambling extremely seriously.
phwn reserves the right to update or replace this Privacy Policy at any time to reflect changes in phwn's data processing practices, applicable Philippine law, or regulatory guidance from the NPC. When material changes are made, phwn will update the "Last Updated" date at the top of this page. Where practicable, phwn will notify registered players of material changes via the mobile number or email address on file.
Your continued use of the phwn Platform following publication of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised policy, you must cease using the Platform and may request Account closure in accordance with Section 12 of phwn's Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or phwn's data processing practices, you may contact phwn's data privacy team through the following channels:
phwn aims to acknowledge all privacy requests within five (5) business days and to fully respond within thirty (30) calendar days. If you are not satisfied with phwn's response to a privacy enquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
phwn's data processing practices are governed by the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable NPC circulars and advisories.
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